NEW AUTOMATED PARKING
FAQ's:
1.
How do I register my vehicle?
Email Melissa Wilburn, Parking Assistant, at
mwilburn@fortworthclub.com to provide your license plate and vehicle descriptions.
2.
Is the 40 allowable hours total per month including nights and weekends? Yes! The complementary 40 hours per month are provided in order to be used while members utilize Club facilities, including the member dining restaurants, Athletic Center, and banquet events.
3.
As a member, what if I use more than the allotted 40 hours per month? Members who use more than the provided 40 hours will be charged $4 per hour for each additional hour. The 40 hours is inclusive of all Club facilities, including member dining, banquet events, and Athletic Center.
4.
As a member, how do I pay for my guests’ parking? The Fort Worth Club welcomes guests of members to the Club. In order to validate guests’ parking, members are provided the opportunity to utilize a validation machine at the 11th floor front desk, Athletic Center front desk, and by servers within the member dining restaurants.
5.
What if I have a rental car? Upon use of a rental car, please notify the Parking Department at 817-338-3485 or email
[email protected] to provide temporary license plate information and a vehicle description. If a member does not call ahead, please take a ticket and upon parking, contact the Courtesy Department and provide license plate information and anticipated final date of use.
6.
What if I have paper plates? If a member has a new car and has not yet received permanent license plates, please contact Melissa Wilburn at 817-338-3485 or email her at
[email protected] for an access card until permanent plates are acquired.
7.
Will the system read the front or rear license plate reader? The new system utilizes rear license plate read only.
8.
If I do not use all 40 complimentary hours do they roll over?
The complimentary hours do not roll over month to month.
9.
Can a vehicle be left overnight in The Fort Worth Club garage?
Members are not permitted to leave vehicles overnight unless the member is staying at the Inn at the Club.
10.
Do custom license plates work with the system?
The system does not have the capability to read custom plates are black with white lettering.
11.
Do I pay at exit via credit card if I am to exceed my 40 complimentary hours? No. You will see a line item on your statement each month for any time that exceeds the 40 hours at a rate of $2 per hour.
12.
Can I log in to track my total hours or see how many I have throughout the month? You will not be able to login and track total hours used throughout the month.
If you have any concerns or questions please email
[email protected] or
[email protected].
13.
What if I am staying at the Inn? Do those hours get applied to my 40 hours?
Members staying at the Inn will have the option to apply towards complimentary hours or pay $15 fee, by letting the Front Desk know at check in.
14.
What if the gate isn’t opening or I need assistance?
Press the help button to be directly connected to the Courtesy Department seven days a week and 24 hours a day.
15.
How are the 40 hours allotted?
Cars:
Each member account will be provided with 40 hours of complimentary parking monthly. Each member account includes primary account holder, spouse and dependents on the account.
Example: Member 1000 (Jon Smith), 1000A (Mary Smith), 1000B (Chandler Smith) each come to The Fort Worth Club over the period of one month. In doing so, the total hours parked between the three equals 35 hours. This time is recorded to the 1000 member account as a part of the complimentary package.
How do I register?
Email Melissa Wilburn at
[email protected] to provide your license plate and vehicle descriptions.